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FAQs

1. Do I need to set up an account to place an order?

You can shop at www.crozawear.com, either by registering with us or using a guest account to check out.

2. How do I place an order?

Follow the following simple steps to place an order:

  • Select the desired article to go to its respective page.
  • Select the desired size and color, if applicable, from the option on the right.
  • Once the desired size and color are selected, click add to cart button on the right.
  • The article will be added to the cart. Follow Steps 1 to 3 to add more articles to the cart if required.
  • Once you have added all the desired articles in the Cart, click on the Cart Button on the top right to View Cart or Checkout.
  • Once you click Checkout, you will be directed to the Customer Information, Shipping Details, and Payment Method Page. Fill in your details and check the Save Information for Next Time box to save information for faster checkout on your next purchase. You can also create an account to save all your information, history and get access to the latest promotions, offers, and information.
  • Once you click Complete Order, you will receive your order within 5 working days.

3. What kind of payment methods do you accept?

For orders placed on the site, we accept cash on delivery (COD) only.

For online transfers, please contact us through our E-mail, Facebook or Instagram.

4. How much does shipping cost?

We offer free shipping in Pakistan on all orders above Rs. 5000. However, Rs. 200 will be charged as a shipping cost on orders below Rs. 5000.

5. How do I know if www.crozawear.com has received my order?

After you place your order on the website, you will receive a message on the given contact number from our shipping partner within 3 days.

6. How long will it take for my order to be delivered?

Generally, it is delivered within 5 working days but kindly allow a delay of 2 days before contacting the customer support. Please note that dispatches are not made over the weekend or on gazette holidays.

7. How can I track my order?

After you have placed your order, you will receive a message on the given contact number from our shipping partner containing the tracking ID. Kindly use that tracking ID on the courier company’s website to track your order.

8. What if an incorrect/incomplete order is delivered to me?

We take all measures to ensure that you receive your correct order. However, in case an item is missing or incorrect, you can get in touch with us through our E-mail, Facebook or Instagram to rectify this. We apologize for the inconvenience this may cause.

9. What happens if I receive a damaged product/item?

Please contact us through our E-mail, Facebook or Instagram immediately (within 48 hours), in case a faulty/damaged item is delivered to you. We apologize for the inconvenience this may cause.

10. What is the procedure for canceling an order?

Order cancellation depends on whether your order has been shipped or not. In case you want to cancel your order, please get in touch with us through our E-mail, Facebook or Instagram as soon as possible (within 12 hours), so that we can assess whether we can fulfill your request. Please note that if the order has been shipped, it cannot be canceled. However, you may return/exchange the product in accordance with our Exchange/Return policies.

11. How do I know if an item is in stock?

We ensure that our website is updated regularly and that only the available items are listed. If the desired size is not available for a certain item, the product page will clearly identify “Out of Stock” for you.

12. The article I want to buy is ‘out of stock’ in my size. What do I do?

We continually strive to make all designs and sizes available to you. Common sizes for shoes are sometimes the first to go, as well as the highly popular items. Please keep checking our website for updated stock and new arrivals.

13. How do I know what size will fit me?

Please refer to our Size Chart. For further help, please contact us through our E-mail, Facebook or Instagram. Find the chart here.

14. Do you make customized products?

Sorry, our products are designed by professionals and we do not make customized products.

15. How can I change my delivery address?

Sorry, but once the order is punched into the system, the details cannot be changed.

16. Forgot to apply promo code. Can you refund or adjust?

Sorry, but once the order is punched into the system, we cannot compensate for the promo codes.

17. Can I pick-up my order?

Sorry, being an e-store, we do not allow pick-up to anyone.